Internal customer support inbox
The internal support inbox for Junda1 customer service
Junda1 is our company-owned inbox for handling customer pre-sales and after-sales service messages. It is built with the open-source Chatwoot program and customized for our internal support workflow.
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Fast replies
AI suggestions ready
AI powered
Help our team respond to customers with a cleaner internal workflow
Junda1 brings customer conversations, internal notes, assignments, and support context into one place so our team can respond consistently and resolve issues faster.
Hey, I need some help!
Hello there, Captain on this side. How can I help?
Keep customer questions organized
Receive and track pre-sales questions, after-sales requests, and product issues from one shared inbox.
You
Can you suggest a response?
Co-PilotI can suggest a clear answer, pull past context, and find helpful articles in seconds.
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Give support staff useful context
Use customer history, internal notes, and related articles to answer messages with more speed and accuracy.
Hello
Bonjour
Hola
Speak your customer's language
Help support staff understand customer messages clearly and keep communication consistent across channels.
Internal support desk
Keep all your customer conversations in one place
Junda1 is used by our internal team to manage customer service messages across the channels we operate. The inbox is based on the open-source Chatwoot program and adapted for our own sales and support process.
Use a support inbox customized for our brand
Keep the customer-facing experience consistent while giving staff a focused place to work.
Handle customer messages from supported channels
Bring customer questions into a shared queue so the right person can reply and follow up.
Support our internal operating process
Add tags, assignments, internal notes, and workflow context for smoother handoffs.
Knowledge base
Deliver smooth self-service experiences with your Help Center
Help customers find answers fast with a flexible, easy-to-use knowledge base. Customize it to match your brand and give them a smooth 24x7 self-service experience.
Personalise content for every customer segment
Create dedicated portals for different brands, products, or audiences and manage them all from one dashboard.
Portals
Create and manage multiple portals
The ice cream shop docs.yourdomain.com/handbook
User Guide docs.yourdomain.com/user-guide
Improve content discovery with AI powered search
Built for natural, conversational queries so customers get quick, relevant answers.
custom domain
Get SSL certificate for your custom domain and keep portal access secure.
setting up a custom domain
Follow a few easy steps and point your domain to your help center.
Write rich content
Add videos, metadata, localized articles, categories, and connected live chat.
Categories
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Internal access
Sign in
Access Junda1 through the company support portal
Authorized staff can sign in to manage customer pre-sales and after-sales messages in the internal inbox.